If you have any questions you can check our Frequently Asked Questions to see if you can find what you're looking for.

Register with us and you'll be able to enjoy the following benefits through your Trelise Cooper account:

  • Manage your account details, address book and email preferences
  • Save your address so that you can shop even quicker next time
  • Be the first to hear about our online sales, new arrivals, promotions, specials, gifts and birthday surprises.

When you register with trelisecooperonline.com you have the opportunity to opt out from our email newsletters by selecting the 'no thanks' option.

If you do subscribe to receive our email newsletters and would like to unsubscribe there is a link at the bottom of all our emails.

By registering, you are consenting to the collection of your personal data.

All personal data that you provide us with, including your name, address, telephone number, date of birth and email address, will not be released, sold or rented to any entities or individuals outside of the Trelise Cooper Group Ltd.

Click here and follow the instructions to reset your password.

Click here to view our 'How to Shop' guide. If you continue to have a problem placing an order, please contact us and one of our customer service team will be in touch as soon as possible.

All of our credit card transactions are processed by DPS (Direct Payment Solutions) in a secure payment gateway. trelisecooperonline.com does not receive or hold your credit card details, your details are handled by DPS, and are only used when being transmitted to the appropriate credit card agency for processing. So our website is as secure as it can possibly be.

We accept Visa, MasterCard, and Amex. We offer Afterpay and Paypal within NZ

We offer free shipping to Australia and New Zealand. We are unable to ship to the rest of the world.

We use New Zealand Post to send items in New Zealand. We ship via DHL to Australia

Estimated delivery times are between 2-3 working days within New Zealand and 5-10 working days for international customers.

These are to be used as a guide only and commence from the date of dispatch.

Trelise Cooper are not responsible for any delays caused by destination customs clearance processes.

Please refer to our returns policy here.

Please refer to our returns policy here.

You are welcome to either send your return to us at Trelise Cooper Online, or return it to one of our boutiques Please make sure that if you do this, you safely deliver it to one of our sale assistants.

You can subscribe to our mailing list by adding you details here.

You can unsubscribe your details from the bottom of any of the emails you have received from us.

Alternatively, you can opt out of receiving newsletters by amending your account details here.