Shipping Information

Please note our office is closed for NZ Statutory Holidays. Orders placed over this period will be processed and dispatched at the earliest opportunity. Thank you for your patience and understanding. 

Please note during peak times any delays in the courier network are out of our control. We recommend entering your daytime/business address for your shipping address. If you are concerned about a delivery timeframe, or if your order is urgent please contact us at tconlineenquiries@trelisecooper.co.nz


We aim to ship all orders next business day however please allow up to 5 working days for your order to ship. Please note during peak periods (sale, public holidays or new collection launches) order processing time may take longer.

NOTE: Some of the items on your order may arrive separately if they are sent using different shipping methods or dispatched at different times.

NEW ZEALAND

ORDER PROCESSING TIME: 1-5 WORKING DAYS
Delivery time: 2-3 Working days 

We offer Free Shipping on all purchases made in New Zealand. All parcels are sent using Courier Post. Your signature will be required upon delivery. The parcel can be delivered to your home or work. To ensure you are available to collect your purchase when it is delivered, we recommend that you enter your daytime or business address for your shipping address. Delivery takes 2-3 working days, depending on where you live. Please remember that during very busy times delivery may take longer and any delays in the courier service are out of our control. If you are concerned about delivery timeframes, or your order is urgent, please let us know.

AUSTRALIA

ORDER PROCESSING TIME: 1-5 WORKING DAYS
DELIVERY TIME: 2-3 WORKING DAYS

We offer Free Shipping on all purchases made in Australia. All parcels are sent through DHL, your signature will be required upon delivery. The parcel can be delivered to your home or work. To ensure you are available to collect your purchase when it is delivered, we recommend that you enter your daytime or business address for your shipping address. Please remember that during very busy times, delivery may take longer and any delays in the postal service are out of our control. The delivery time can take an extra 3 – 20 working days, depending on where you live. If you are concerned about delivery timeframes, or your order is urgent, please let us know.

Please note all orders sent to a PO box address will be passed onto Australia Post so delivery will take longer.

We are unable to ship to anywhere outside of Australia and New Zealand.