Terms & Conditions

Please read our Terms & Conditions and Privacy Policy carefully before placing any orders on www.trelisecooperonline.com. We recommend that you keep a copy of these policies for future reference.

Trelise Cooper Online is a trading name of the Trelise Cooper Group Limited, a company registered in New Zealand. Our registered address is 8 Lion Place, Epsom, Auckland 1023

If you are under 16 you must let your parent or guardian know about Trelise Cooper's Privacy Policy before you register to use this Site or any of this Site's services. We reserve the right to only accept orders from those over 18 however.

We may modify the Terms & Conditions and Privacy Policy from time to time. Please read them and check back often. If you do not agree to any change to the Terms & Conditions and Privacy Policy then you must immediately stop using the Site. Any changes made after you have placed an order will not affect that order unless we are required to make the change by law.


To use some of the services or features made available to you on this Site you will need to register. When you register you are required to provide information about yourself that is true, accurate, current, and complete in all respects. Should any of your registration information change, please notify us immediately at the following e-mail address tconlineenquiries@trelisecooper.co.nz We may also change registration requirements from time to time.

The account password you provide should be unique and kept secure, and you must notify Trelise Cooper immediately of any breach of security or unauthorized use of your account.

Please refer to our Privacy Policy for information about how we use your data.


Trelise Cooper insures each purchase during the time it is in transit until it is delivered to your specified delivery address. We require a signature for any goods delivered, at which point responsibility for your purchased goods passes to you. If you have specified a recipient who is not you for delivery purposes (for example as a gift) then you accept that evidence of a signature by them (or at that delivery address) is evidence of delivery and fulfillment by Trelise Cooper, and transfer of responsibility in the same way.

Please note that we aim to dispatch all orders next business day however please allow up to 5 working days for orders to ship. During peak periods (sale, public holidays and new collection launches) order processing time may be longer. Estimated delivery times are to be used as a guide only and commence from the date of dispatch. Trelise Cooper are not responsible for any delays caused by destination customs clearance processes.